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Vyacheslav Volkov

IT Project Manager / Product-oriented PM. SaaS and web products, CRM and API integrations.
Format: remote Business trips: yes Relocation: yes
Contacts
vchvvolkov@gmail.com
@VchVolkov
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How I work

Delivery
  • Planning, deadlines, execution control;
  • Predictable releases;
  • Ownership of outcomes.
Process
  • Agile / Scrum / Kanban;
  • Managed backlog and priorities;
  • Agreements tracking and documentation.
Stakeholders
  • Managing expectations and risks;
  • Clear and regular communication;
  • Focus on business value.

About

IT Project Manager / Product-oriented PM with 13+ years of management experience, including 3+ years in product IT development and 10+ years in logistics management.

I manage the development of SaaS and web products, CRM solutions, and API integrations. I work at the intersection of business, development, QA, and support: gathering and formalizing requirements, turning client and product requests into clear tasks, and managing the backlog, timelines, priorities, and stakeholder expectations.

Domain expertise: B2B SaaS, web products, CRM systems, API integrations, sales automation, and customer business processes.

I build processes from scratch, bring structure to chaotic task flows and deliver projects to stable releases. Focus: practical results, transparent processes and predictable value delivery.

Work experience

IT Project Manager
Bizandsoft · bizandsoft.ru
Nov 2024 — present

Bizandsoft develops B2B SaaS solutions and integrations for sales and customer business process automation on the amoCRM/Kommo platform.

  • Team of 9 people: 5 full-stack developers, QA engineer, 3 support specialists.
  • Managing the full development lifecycle (SDLC) of SaaS products and API integrations for the amoCRM/Kommo platform: from requirements gathering and task definition to release, support, and further product development;
  • Coordinating the development and support of a portfolio of 60+ SaaS products and integration solutions for amoCRM/Kommo;
  • Working with the CEO / Product Owner, internal teams and external clients: collecting and structuring requirements, aligning priorities and managing expectations;
  • Managing the backlog: prioritisation, release planning, deadlines, task statuses and delivery quality;
  • Participating in API integration design and support: analysing requirements and aligning integration logic with developers and clients;
  • Preparing technical specifications, business logic descriptions and project documentation for engineering, QA and support;
  • Coordinating engineering, QA and support: task assignment, execution control, result review, release support and handover to support.
Key Achievements
  • Delivered 12 projects from scratch as part of the development of SaaS products and integration solutions for amoCRM/Kommo: from requirements gathering and task definition to release, handover to support, and further maintenance;
  • Built a QA process and systematic testing: the share of tasks returned from testing for rework decreased from 18% to 8%;
  • Improved planning, prioritisation and task flow management, which increased throughput by 25% in 2025;
  • Increased the share of tasks completed within the agreed deadline from 70% to 85%.
IT Project Manager
Bogoda Digital Pro · bogoda.pro
Apr 2023 — Nov 2024

Main project — Guider Pro, a web product: a digital directory of companies and services with an integrated map for users and tourists.

  • Managed development teams using Agile/Scrum;
  • Built project teams, set goals, controlled timelines and workload;
  • Managed full project lifecycle from planning to releases;
  • Coordinated engineering, QA, and related roles;
  • Managed risks, changes, and stakeholder expectations.
Key Achievements
  • Developed and implemented testing processes, improving product quality and QA team efficiency;
Head of department
Glovis Rus LLC
Jun 2012 — Feb 2023
  • Managing a department of up to 45 people: hiring, onboarding, goal setting, performance evaluation, employee development and motivation;
  • Planning and monitoring operational plans;
  • Estimating workload, planning resources and controlling deadlines;
  • Managing processes, changes and operational risks;
  • Coordinating with other departments to align priorities, timelines and resources;
  • Preparing management reports and analysing department performance metrics;
  • Using SAP and 1C for management, operational and reporting processes.
Key Achievements
  • Recognised as “Employee of the Year” multiple times for management results, department efficiency and operational performance.